Data Analyst (Paris)

Paris 25 October 2018
DESCRIPTION

PycoGroup is looking for a data analyst

PYCO Group is a global team of passionate consultants and developers who accelerate digital transformation and deliver result driven solutions.

With more than 500 people on 4 continents, we help business leaders re-imagine, design, build and operate a smooth digital business transition, thanks to the knowledge of our onshore and offshore dedicated teams.
We do so by attracting, empowering and retaining exceptional talents while unlocking opportunities for our clients and employees simultaneously.

Global-scale clients making use of the PYCO Group’s products and services include Microsoft, Samsung, Volkswagen, Axa, Richemont, BNP Paribas, Wal-Mart, Adobe, La Poste, Accor Hotels, LVMH, Mitsubishi, Calvin Klein, L’Oréal amongst many others. In other words, we build digital teams & solutions.

What will be your role?

  • Reporting management:
    • Define and improve a standardized process for gathering, storing, reporting, and sharing data and reporting/analytics on ITSM processes and end to end KPIs, with the objective to rationalize & automate it as much,as possible
    • Define and improve a standardized process for demand gathering/validation, and reports building/testing/releasing/running/documenting
    • Ensure overall quality & consistency of reports
    • Perform regular review of reports usage, and launch rationalization plans if needed
    • Be accountable for resolving any issues related to reports
    • Identify and manage continual improvement opportunities
    • Manage the reporting access rights
  • Reports creation and evolution
    • Manage requests related to creation / evolutions of reports (in Service Now/Qlikview/...), with the objective to optimize the number of reports
  • Service Now reports
    • Promote and communicate on Service Now standard reports
    • Train teams on the use of those reports
  • Qlikview reports

Be the main point of contact of the Qlikview reporting team

  • End-to-end quality monitoring
  • Define and improve a standardized process for monitoring the end-to-end performance of critical applications
  • Define and improve a standardized process for reports building/testing/releasing/running/documenting
  • Ensure overall quality & consistency of reports
  • Be accountable for resolving any issues related to end-to-end monitoring
  • Communicate on end-to-end monitoring performance
  • Identify and manage continual improvement opportunities

Who are we looking for?

  • Experience in Service Now and Qlikview solutions – 2 years  
  • ITIL certification
  • Preferably Process/Operational excellence background
  • Experience in developing and implementing reports using analytical tool
  • Ability to understand complex report requirements and propose reporting solutions
  • Ability to deal with complex and poor quality of data
  • Good level of written and spoken English

 

At PYCOGROUP, we don’t just offer you a job, we offer you your future. Here’s your chance to get your hands on…

  • The latest technologies for mobile & web development
  • Teammates that challenge you to exceed your limits
  • The finest IT tools raise your potential to even greater heights
  • The power to deliver some truly awesome products & services
  • Cutting-edge collaborative software development
  • A career path that allows you to learn and grow
  • Attractive annual bonuses
  • Private health care program

Do you recognize yourself in this role and are you willing to shape the future of the digital world with us? Feel free to send us your application to recruitment@pycogroup.com